keystone - Teams Messaging Failed or Delayed – Incident details

Resolved Jan 27, 29024

Title: Some users may experience multiple issues with their Microsoft Teams User impact: Users may experience multiple issues with their Microsoft Teams. More info: Affected scenarios include, but aren't limited to: - Users performing a cold boot may not able to log into teams and will see an "oops" page - Users logging in or unlocking their devices after some time may see missing messages - Users may fail to load messages in channels and chats - Users are unable to view or download their media (images, videos, audio, call recordings, code snippets) - Some messages may experience delays being sent - Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online - Users may be unable to load previous Copilot history, or new history is not written - Bots may be unable to download attachments - Sending and receiving read receipt notifications may be delayed - Anonymous users may be unable to join meetings - Teams connectors for Power Automate/Power Apps may experiencing errors Current status: We’ve completed the failover in the Europe, Middle East, and Africa (EMEA) region and telemetry is showing improvement. We’re continuing with the failover processes in the Americas, and are monitoring whilst these processes complete. Scope of impact: This issue can potentially impact any Microsoft Teams user in the scenarios outlined in the More info section. Start time: Friday, January 26, 2024 at 9:55 AM EST Next update by: Friday, January 26, 2024 at 3:00 PM EST