Affected
Partial outage from 2:45 PM to 6:13 PM
Partial outage from 2:45 PM to 6:13 PM
- ResolvedResolved
Title: Users may be unable to access their mailbox using any connection methods User impact: Users may have been unable to access their mailbox using any connection methods. More info: Impacted connection methods include, but may not be limited to: - Outlook.com - Outlook Mobile - Outlook desktop client Current status: The configuration change has fully saturated in all affected infrastructure. We've verified that the service is healthy by monitoring telemetry and confirming resolution with previously affected customers. Start time: Wednesday, July 9, 2025, at 10:20 PM UTC End time: Thursday, July 10, 2025, at 5:25 PM UTC This is the final update for this incident.
- UpdateUpdate
Here is the latest update from Microsoft: "Title: Users may be unable to access their mailbox using any connection methods User impact: Users may be unable to access their mailbox using any connection methods. More info: Impacted connection methods include, but may not be limited to: - Outlook.com - Outlook Mobile - Outlook desktop client Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment. We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability. Start time: Wednesday, July 9, 2025, at 10:20 PM UTC Next update by: Thursday, July 10, 2025, at 6:30 PM UTC"
- InvestigatingInvestigating
The following issue has been announced by Microsoft. Currently, there are issues being experienced with Outlook across multiple customers. We are including the notice below: "Title: Users may be unable to access their mailbox using any connection methods User impact: Users may be unable to access their mailbox using any connection methods. More info: Impacted connection methods include, but may not be limited to: - Outlook.com - Outlook Mobile - Outlook desktop client Current status: We're continuing to apply the configuration changes to fix the underlying problem and completing additional validation efforts to ensure authentication components are properly configured. In parallel to the current deployment of the configuration change fix, we're reviewing options to leverage an expedited deployment methodology in regions which are experiencing the highest levels of impact to provide the most effective relief where possible. Start time: Wednesday, July 9, 2025, at 10:20 PM UTC Next update by: Thursday, July 10, 2025, at 4:30 PM UTC"