keystone - Incident Notification - Calling Services – Incident details

All systems operational

Incident Notification - Calling Services

Resolved
Degraded performance
Started over 5 years agoLasted about 2 hours

Affected

3rd Party Platforms

Degraded performance from 4:15 PM to 6:00 PM

FluentStream Voice

Degraded performance from 4:15 PM to 6:00 PM

Updates
  • Resolved
    UTC
    Resolved

    The Calling Services are up and stable at this time. We continue to work with our Access SBC provider to determine the next best steps to fully resolving this issue.

  • Investigating
    UTC
    Investigating

    From our voice vendor: "At approximately 11:15am EST today we experienced another issue with Calling Services. Our Engineers are working on this now and we will notify you once the issue has been resolved. This event is related to the issues we have been seeing this entire week. We have been working with Oracle on this throughout the evening and will continue to do so until the issues are fully resolved." Impact This issue may have caused the following issues: Disconnected calls One way audio Registration issues