keystone - Possible Microsoft 365 Issues – Incident details

All systems operational

Possible Microsoft 365 Issues

Resolved
Partial outage
Started almost 2 years agoLasted about 2 hours

Affected

Core Services

Partial outage from 12:29 PM to 2:40 PM

Microsoft 365

Partial outage from 12:29 PM to 2:40 PM

Updates
  • Resolved
    UTC
    Resolved

    Microsoft is reporting the issue to be resolved. If you are continuing to have issues, please reach out to the Help Desk. Update from Microsoft: "Final status: After an extended period of monitoring our network telemetry, we've confirmed the issue is now resolved."

  • Update
    UTC
    Update

    Microsoft has worked with the affected ISP and resolved the issue - services are being restored. Update from Microsoft: "Current status: We've worked with the third-party Internet Service Provider (ISP) and confirmed that a change within their managed-environment resulted in impact. The ISP has reverted the change and we're now seeing signs of recovery. We're continuing to monitor network telemetry data to ensure a full recovery."

  • Update
    UTC
    Update

    We have received the following update from Microsoft: "Title: Users may be unable to access one or more Microsoft 365 services User impact: Users may be unable to access one or more Microsoft 365 services. Current status: We're reviewing network telemetry logs to identify the root cause of the issue and develop our remediation plan. Scope of impact: Impact is specific to a subset of users who are attempting to access the service from the North America region."

  • Investigating
    UTC
    Investigating

    We are receiving reports about Microsoft 365 access being extremely limited. Many customers are not able to access office.com and use the online applications. We've also received reports that Multi-Factor Authentication sent via Microsoft is affected. We are investigating and will post updates as we learn more info.