keystone - Notice history

All systems operational

Notice history

Oct 2024

No notices reported this month

Sep 2024

Possible Microsoft 365 Issues
  • Resolved
    Resolved

    Microsoft is reporting the issue to be resolved. If you are continuing to have issues, please reach out to the Help Desk. Update from Microsoft: "Final status: After an extended period of monitoring our network telemetry, we've confirmed the issue is now resolved."

  • Update
    Update

    Microsoft has worked with the affected ISP and resolved the issue - services are being restored. Update from Microsoft: "Current status: We've worked with the third-party Internet Service Provider (ISP) and confirmed that a change within their managed-environment resulted in impact. The ISP has reverted the change and we're now seeing signs of recovery. We're continuing to monitor network telemetry data to ensure a full recovery."

  • Update
    Update

    We have received the following update from Microsoft: "Title: Users may be unable to access one or more Microsoft 365 services User impact: Users may be unable to access one or more Microsoft 365 services. Current status: We're reviewing network telemetry logs to identify the root cause of the issue and develop our remediation plan. Scope of impact: Impact is specific to a subset of users who are attempting to access the service from the North America region."

  • Investigating
    Investigating

    We are receiving reports about Microsoft 365 access being extremely limited. Many customers are not able to access office.com and use the online applications. We've also received reports that Multi-Factor Authentication sent via Microsoft is affected. We are investigating and will post updates as we learn more info.

Aug 2024

Bitlocker Keys required for start-up
  • Resolved
    Resolved

    We are still working on the last case-by-case issues related to this incident. If you are experiencing any persisting or new issues, please call our service desk at 423.464.6424 Option 1 to report your issue so we can prioritize it.

  • Update
    Update

    Last night, our engineering team pushed and tested a rollback of the trouble component. We are confident that this will eliminate any further impact, but are leaving this case open until we get past a couple of days. However, if you experience anything related to the described behavior, please call our service desk at 423.464.6424 Option 1 to report your issue so we can prioritize it.

  • Update
    Update

    We have successfully identified the machines that could potentially be impacted, and are working with our platform vendor to pull some historical reports to help us narrow down the final fixes. For now, our standing guidance: Do not reboot any Dell machine that hasn't already prompted for a Bitlocker key. We will post here with any updates.

  • Investigating
    Investigating

    We are aware of a bug related to Bitlocker causing some DELL computers to be unable to boot fully after a restart. Our team is investigating a fix and roll-back of any impacted machines. In the meantime, we urge our user NOT to reboot for any reason until we have been able to track down the root cause of this issue, and have deployed a fix. We apologize for any impact and are working diligently for the fastest resolution. If you are placed in an urgent situation, please call our offices so we can assist you with a work-around.

Google Workspace Outage (GWS)
  • Resolved
    Resolved

    The incident has been resolved

  • Investigating
    Investigating

    We are receiving reports of users unable to sign in, connect to apps, and various other Goole Workspace-related issues. Google had reported global outages and impacts. We are keeping tabs on this as it develops https://www.google.com/appsstatus/dashboard/

Aug 2024 to Oct 2024

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